Shipping Policy

Shipping Policy

Last updated: October 3, 2026

This policy applies to all orders placed at EMBER-HOME (operated by emberhome). If anything is unclear, email us at emberhome.store@outlook.com.

Where we ship

We currently ship to addresses in the United States. We cannot guarantee delivery to PO boxes or military (APO/FPO) addresses, so please use a street address where you can.

Processing time

Orders are processed within 1–3 business days of payment. Orders placed on weekends or public holidays are processed on the next business day. You will receive an email with tracking details once your order has shipped.

Delivery time

Delivery typically takes 5–10 business days after your order ships. This is an estimate, not a guarantee. Delivery times can be longer during busy periods, bad weather, or because of customs or carrier delays.

If you order more than one item, your order may arrive in more than one package, on different days.

Shipping costs

Shipping costs are calculated at checkout and shown before you pay. If we offer free shipping on qualifying orders, the offer and any minimum order value will be shown on our site and at checkout.

Customs, duties and taxes

Your order ships from outside the United States. Unless duties and taxes are shown and charged at checkout, any import duties, customs fees or taxes that apply to your order are your responsibility and are collected by the carrier or customs authority on delivery. We do not control these charges and cannot predict them. Applicable sales taxes, where required, are calculated at checkout.

Order tracking

Once your order ships, we will email you a tracking number. Tracking may take 24–72 hours to show updates after the first scan. If your tracking has not moved for 7 days, contact us.

Incorrect or incomplete addresses

Please check your shipping address carefully before you pay. We are not responsible for orders delivered to an incorrect address that you entered. If you notice a mistake, email us immediately. We will try to correct it, but we cannot change the address once the order has shipped.

Changing or cancelling an order

Email us as soon as possible if you need to change or cancel an order. We can only do this before the order has shipped.

Damaged, lost or incorrect orders

  • Damaged, defective or wrong item: email us within 14 days of delivery with your order number and clear photos of the item and packaging. We will replace the item or refund you, and we will cover the shipping cost for this.
  • Lost in transit: if your tracking shows no delivery after 20 business days from the ship date, contact us and we will investigate with the carrier and replace or refund your order.

Contact

EMBER-HOME (emberhome)
RAHMAT APARTMENT, Pantang West, CT 3896, Ghana
Email: emberhome.store@outlook.com