Privacy Policy

Privacy Policy

Last updated: October 3, 2026

This Privacy Policy explains how EMBER-HOME (operated by emberhome, "we", "us") collects, uses and shares your personal information when you visit our website or buy from us.

Who we are

EMBER-HOME (emberhome)
RAHMAT APARTMENT, Pantang West, CT 3896, Ghana
Email: emberhome.store@outlook.com

Information we collect

  • Order information: your name, billing and shipping address, email address, phone number, and the items you order.
  • Payment information: payments are handled by our payment processors. We do not store your full card details.
  • Device and usage information: your IP address, browser type, time zone, pages viewed, products viewed, search terms, and how you interact with the site, collected through cookies and similar technologies.
  • Support information: anything you send us when you email us or use our contact form.
  • Marketing information: your email address if you sign up for our emails.

How we use your information

  • To process and ship your orders, take payments, and send order and tracking updates
  • To provide customer support and handle returns and refunds
  • To detect and prevent fraud and to keep our site secure
  • To understand how our site is used and to improve it
  • To send you marketing emails, if you have signed up. You can unsubscribe at any time using the link in any email.
  • To show you relevant advertising on our site and on other websites, including based on items you viewed or added to your cart
  • To meet our legal obligations

Who we share it with

We share your information only as needed to run our store:

  • Shopify, which hosts our store and checkout. Read how Shopify uses your information at shopify.com/legal/privacy.
  • Payment processors, to take payment and prevent fraud.
  • Suppliers, fulfillment partners and shipping carriers, who receive your name, address and phone number so they can deliver your order.
  • Email and analytics providers, if we use them to send messages or measure site use.
  • Business and marketing partners, including advertising services supported through Shopify, to show you relevant ads based on your online activity across different merchants and websites. These partners use your information under their own privacy notices.
  • Authorities and advisers, where the law requires it or to protect our rights.

Depending on where you live, sharing information for targeted advertising may count as a "sale" or "sharing" of personal information under privacy laws. You can opt out on our Your Privacy Choices page. Where required, we also treat a Global Privacy Control browser signal as a request to opt out.

Cookies

We use cookies and similar technologies that are necessary for the store to work (for example, your cart and checkout) and others that help us measure how the site is used. You can control cookies through your browser settings. Blocking some cookies may stop parts of the site from working properly.

Where your information is processed

We are based in Ghana, and your information may be processed and stored in Ghana, the United States and other countries where Shopify and our service providers operate. We take reasonable steps to protect it wherever it is handled, in line with applicable law, including Ghana's Data Protection Act, 2012 (Act 843).

How long we keep it

We keep your information for as long as needed to fulfill your order, meet legal, tax and accounting requirements, and resolve disputes. After that, we delete or anonymize it.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, ask us to correct or delete it, ask for a copy, or object to certain uses. If you live in California or another US state with privacy laws, these rights may apply to you. You can opt out of targeted advertising on our Your Privacy Choices page. To make any other request, email emberhome.store@outlook.com. We may need to verify your identity first. If you are not happy with our response, you may contact the data protection authority in your location.

Children

Our site is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us personal information, email us and we will delete it.

Security

Our store uses encryption and the security measures provided by Shopify and our payment processors. No online service is completely secure, so we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows the latest version.

Contact

Questions or complaints about privacy? Email emberhome.store@outlook.com or write to us at RAHMAT APARTMENT, Pantang West, CT 3896, Ghana.