When your order ships, we email you a tracking number. Tracking can take 24-72 hours to show updates after the first scan.

We currently ship to the United States. Orders are processed within 1-3 business days, and delivery usually takes 5-10 business days after dispatch. See our Shipping Policy for details.

Your order ships from outside the US. Unless duties and taxes are charged at checkout, any import charges are the buyer's responsibility and are collected on delivery.

You can ask for a return within 14 days of delivery for unused items in their original packaging. Email emberhome.store@outlook.com first so we can approve the return and send you the return address. Approved change-of-mind returns are refunded as store credit. See our Refunds & Returns Policy.

For change-of-mind returns, the customer pays return shipping. If your item arrives damaged, defective or wrong, we cover it. Email us within 14 days of delivery with photos.

Email emberhome.store@outlook.com within 14 days of delivery with your order number and photos. We will send a replacement or a refund, and in most cases you will not need to send the item back.

The payment methods we accept are shown at checkout. Payments are processed securely through Shopify.

Email emberhome.store@outlook.com. We aim to reply within 2 business days.

Checkout is handled by Shopify using encryption. We never store your full card details.